Switching mobile phone carriers may be difficult

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Switching cell phone carriers can be challenging


SAN JOSE, Calif. (KGO) — Switching mobile phone suppliers is meant to be quite a bit simpler since a brand new regulation handed in 2014.

A digital lock on our sensible telephones makes the method tough, however a regulation signed by President Obama permits for these telephones to be unlocked with a code. Sadly, it proved tough for a South Bay man.

In an excellent world, unlocking the code to Tom Pinney’s cellphone ought to have been straightforward. It wasn’t.

The San Jose resident needed to change from AT&T to T-Cellular. AT&T gave him the unlock code, however T-Cellular advised him the code did not work.

Pinney went to an area AT&T retailer for help. The workers there could not assist, so he went house.

“Obtained on the cellphone with AT&T help and was handed round in circles,” Pinney recalled.

He ultimately talked to a supervisor who promised him a alternative cellphone and a brand new code. “‘This is the unlock code.’ Went again to T-Cellular. Tried it. Would not work.”

Apparently the mannequin despatched to him was so outdated, the service not serviced it.

By now, two months had handed since Pinney requested to change carriers. He contacted 7 On Your Aspect, and we contacted AT&T.

The corporate despatched him a second alternative cellphone, nevertheless it nonetheless would not work. Pinney’s frustration reached a boiling level. “I am drained. I am accomplished with this. Cannot you simply refund the cash I paid for my cellphone?” Pinney questioned.

AT&T advised us: “after working extensively with the machine producer, technical points prevented us from efficiently resolving this. We issued the shopper a credit score within the quantity of the machine.”

Now, Pinney is a cheerful man.

Check out extra tales and movies by Michael Finney and seven On Your Aspect.

Copyright © 2019 KGO-TV. All Rights Reserved.

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