The “Meet the Giants”: Transcend into New Age of Computing seminar, organised on the primary day of the HKTDC Worldwide ICT Expo, noticed audio system sharing how synthetic intelligence and the Web of Issues can synergise to put the groundwork for smarter cities and extra environment friendly organisations.
Trade specialists focus on find out how to impact a digital transformation
HONG KONG, Apr 18, 2019 – (ACN Newswire) – Main expertise specialists got here collectively on the primary day of the HKTDC Worldwide ICT Expo on 13 April to debate how advances in computing applied sciences have helped to make airports, companies and governments smarter, extra environment friendly and less expensive. The expo was organised by the Hong Kong Commerce Improvement Council (HKTDC) and ran concurrently with the 16th HKTDC Hong Kong Electronics Truthful (Spring Version).
Good airport transforms passenger expertise
Hong Kong Worldwide Airport (HKIA) is taking biometrics and robotics to new ranges in its digital transformation, aiming to offer passengers with a extra environment friendly and pleasing airport and journey expertise, and to enhance operational effectivity. Andy Bien, Chief Data Officer at Airport Authority Hong Kong (AA), defined the 5 key enabling applied sciences for realising the AA’s Good Airport Imaginative and prescient: big-data intelligence, superior biometrics, cellular expertise, robotics, and the “digital twin” actuality modelling system.
Superior biometric functions are serving to the AA present a seamless journey expertise by combining all passenger airport interactions – self-bag drop, e-security gate, immigration, switch safety gates and self-boarding gates – right into a single token. “When the system is full, the passenger will have the ability to stroll into the restricted space in about 10 seconds,” mentioned Mr Bien.
The AA can also be creating long-range iris, palm-vein and finger-vein scanning, and deeper capabilities comparable to emotion recognition through sensible CCTV for enhanced safety, he mentioned. The evaluation of every detected face gives a confidence rating for seven totally different sorts of feelings: anger, disgust, concern, unhappiness, happiness, shock or impartial.
Robotics is one other space the AA is specializing in to complement its enormous labour drive (at the moment 75,000 individuals and forecast to extend to 130,000 when the third runway opens). Mr Bien emphasised the truth that robotics integration was meant to complement, not exchange, airport staff.
Driverless tractors will quickly be deployed to tow baggage carts on roadways and thru amenities at HKIA, he mentioned. That is particularly necessary within the airfreight space, with HKIA being ranked first on the planet by way of air cargo site visitors for 9 consecutive years. The robotic tractors will improve street security and exchange mundane duties by high-tech jobs, he defined.
Indoor multi-function robots are additionally being examined within the airport, he mentioned. All of them have a standard base platform, which handles the navigation, however the high part can present many various capabilities, crucial of which is in-terminal patrols for environmental knowledge assortment and amenities monitoring. The robots can complement the labour-intensive human patrols, monitoring issues like lighting, temperature, humidity and Wi-Fi indicators, Mr Bien defined.
He added that video analytics is one other synthetic intelligence (AI) perform the AA is utilizing to boost security within the airport. Clever CCTV cameras can detect irregular conditions, comparable to facility injury, uncommon crowds and suspicious gadgets, to make sure a fast response.
Accessible knowledge important gas for sensible authorities
Franky Chung, Chief Monetary Officer of Xiao-i Robotic Expertise, mentioned the corporate is an enormous investor in analysis and growth (R&D), particularly in pure language processing. “We provide AI options to assist enhance work effectivity, improve metropolis administration and maintain financial growth,” he mentioned.
Three traits are required in creating a wise metropolis mannequin, he mentioned: imaginative and prescient, planning and amenities. “In creating a wise authorities, particular infrastructure, together with cloud computing, an information sources platform and an Web of Issues (IoT) Web notion platform, is important to cater for various authorities departments,” Mr Chung mentioned.
In Hong Kong, one drawback is that many knowledge should not shared throughout authorities departments, he defined. For instance, within the central authorities hotline service connecting the general public to 22 departments, he mentioned officers typically have no idea how different departments deal with complaints reported by residents, comparable to felled bushes or damaged site visitors lights.
Against this, in Mainland Chinese language cities comparable to Guiyang, the place Xiao-i has helped implement sensible metropolis programmes, all authorities departments are related and it’s clear which division is chargeable for what. WeChat is used as a substitute of a hotline and chatbots are used as a substitute of people. In a single metropolis, a chatbot can deal with 2,000 to three,000 calls a day, and accuracy in dealing with enquiries was elevated from 60% to 90%. This advantages the federal government by enhancing effectivity and boosting residents’ approval of the federal government. However committing to construct a wise metropolis requires dedication, mentioned Mr Chung.
Mr Chung mentioned different benefits of chatbots: decrease price, higher data and the flexibility to be obtainable 24/7 to reply metropolis residents’ questions on healthcare, housing, tourism and transportation, for instance. Xiao-i’s chatbots are utilized in 80% of the highest banks within the mainland and in giant retail, e-commerce and telecommunications corporations all through the nation.
What’s the way forward for AI? “Information might be made extra accessible in any respect ranges. The developments in huge knowledge algorithms will assist governments and corporations remedy issues and enhance the standard of life. AI might be all over the place and, in each trade,” he concluded.
Microsoft strikes into AI, huge knowledge and cloud computing
Microsoft has been a family title for many years now, with virtually each dwelling, college and workplace in Hong Kong utilizing one Microsoft product or one other, identified Winnie Chu, Head of Enterprise Group (Cloud and Enterprise) of Microsoft Hong Kong. Microsoft can also be closely investing in AI, cloud computing and “clever edge” – the evaluation of knowledge and growth of options on the website the place the information is generated. The corporate’s present mission is to empower each individual and organisation on the planet to attain extra. “It isn’t about what tech can do, however what we will do with tech,” mentioned Ms Chu.
She emphasised that the digital revolution would lead to job transformation, not displacement. Within the subsequent three years, she mentioned, it was estimated that 21% of jobs could be unchanged, 37% of jobs would require retraining and new expertise, 19% could be outsourced and 23% could be new roles because of digital transformation funding.
Microsoft AI is predicated on three ideas, mentioned Ms Chu: enabling individuals, inclusive design, and constructing belief into all its expertise. She launched examples of Microsoft’s profitable involvement in AI in Hong Kong, together with international transport and logistics at OOCL, public healthcare on the College of Hong Kong, property and actual property at Ricacorp, and fintech at Cash SQ, a web-based lending platform in Hong Kong.
Ms Chu defined how edge computing is enabling IoT, utilizing the clever cloud. Sending knowledge from sensors comparable to cameras, lights, cellular gadgets, computer systems and drones to the cloud for evaluation is gradual and costly, she identified. However now, the mind may be distributed into the gadgets themselves, in order that evaluation and choices may be made instantly, eliminating transport and storage prices. Rolls Royce does this with its airplane engines utilizing Microsoft expertise with IoT and AI. Sensors can detect an issue whereas the airplane is within the air, permitting upkeep to be scheduled earlier than the airplane lands as a substitute of ready for the common upkeep schedule, so the engine is working completely earlier than the airplane takes off once more. “That is solely obtainable by IoT,” mentioned Ms Chu.
Ms Chu concluded by encouraging all members of the viewers to speed up their IoT journey. “Begin small in your organization, she advised. “We may be those to make a distinction in our corporations to empower billions.”
Photographs obtain: https://bit.ly/2UWiPZy
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Natalie Wong, Tel: +852 2584 4472, Electronic mail: [email protected] Sunny Ng, Tel: +852 2584 4357, Electronic mail: [email protected]
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